![]() "Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability," Microsoft said in an emailed statement. Microsoft defended the reliability of its laptops and tablets. The differences were statistically significant, which is why Microsoft doesn't meet CR's standards for recommended products. Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands'. ![]() Microsoft is relatively new to the hardware business, and this is the first year CR had enough data to estimate predicted reliability for the company's laptops. The four laptops losing their previous recommended status are the Microsoft Surface Laptop (128GB and 256GB versions) and Microsoft Surface Book (128GB and 512GB versions).
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